Description

NO AUX AUDIO SOUND OUTPUT

Radio, CD, USB audio, Bluetooth^® audio is produced, but no AUX audio

Possible Causes

• External device malfunction

• Connector poor contact or terminal damage

• Open circuit in wiring harness between the following terminals:

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

• Auxiliary jack/USB port terminal A and body ground

• Short to ground in wiring harness between the following terminals:

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

• Short to power supply in wiring harness between the following terminals:

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

• Auxiliary jack/USB port malfunction

• Audio unit malfunction

System Wiring Diagram

Step

Inspection

Action

1

DETERMINE IF MALFUNCTION CAUSE IS EXTERNAL DEVICE

• After obtaining the customer’s consent, replace with an external media that was not used when the malfunction occurred.

• Switch the ignition to ACC or ON (engine off or on).

• Is sound from the AUX audio output?

Yes

System is normal. (Explain to the customer that the external device or internal data has a malfunction)

No

Go to the next step.

2

AUXILIARY JACK/USB PORT CONNECTOR INSPECTION

• Switch the ignition off.

• Disconnect the negative battery cable.

  (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.)

• Disconnect the connector of the auxiliary jack/USB port.

• Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.

• Is the connector normal?

Yes

Go to the next step.

No

Repair or replace the connector, then go to Step 8.

3

INSPECT AUDIO UNIT CONNECTOR

• Disconnect the audio unit connector.

• Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.

• Is the connector normal?

Yes

Go to the next step.

No

Repair or replace the connector, then go to Step 8.

4

VERIFY IF MALFUNCTION CAUSE IS OPEN CIRCUIT IN WIRING HARNESS BETWEEN AUDIO UNIT AND AUXILIARY JACK/USB PORT

• Verify that the audio unit and the auxiliary jack/USB port connectors are disconnected.

• Inspect the wiring harness for continuity between the following terminals (vehicle wiring harness side).

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

• Auxiliary jack/USB port terminal A and body ground

• Is there continuity?

Yes

Go to the next step.

No

• Refer to the wiring diagram and verify if there is a common connector between the following terminals.

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

• Auxiliary jack/USB port terminal A and body ground

If there is a common connector:

• Inspect the common connector and terminals for corrosion, damage, or disconnection and the common wiring harnesses for an open circuit to determine the malfunctioning location.

• Repair or replace the malfunctioning location.

If there is no common connector:

• Repair or replace the wiring harness which has an open circuit.

• Go to Step 8.

5

VERIFY IF MALFUNCTION CAUSE IS SHORT CIRCUIT TO GROUND IN WIRING HARNESS BETWEEN AUDIO UNIT AND AUXILIARY JACK/USB PORT

• Verify that the audio unit and the auxiliary jack/USB port connectors are disconnected.

• Inspect for continuity between the following wiring harness terminals (vehicle wiring harness side) and body ground.

• Auxiliary jack/USB port terminal E

• Auxiliary jack/USB port terminal D

• Auxiliary jack/USB port terminal C

• Auxiliary jack/USB port terminal B

• Is there continuity?

Yes

• Refer to the wiring diagram and verify if there is a common connector between the following terminals.

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

If there is a common connector:

• Inspect the common connector and terminals for corrosion, damage, or disconnection and the common wiring harnesses for short to ground to determine the malfunctioning location.

• Repair or replace the malfunctioning location.

If there is no common connector:

• Repair or replace the wiring harness which is shorted to ground.

• Go to Step 8.

No

Go to the next step.

6

VERIFY IF MALFUNCTION CAUSE IS SHORT CIRCUIT TO POWER SUPPLY IN WIRING HARNESS BETWEEN AUDIO UNIT AND AUXILIARY JACK/USB PORT

• Verify that the audio unit and the auxiliary jack/USB port connectors are disconnected.

• Reconnect the negative battery cable.

  (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.)

• Switch the ignition to ACC or ON (engine off or on).

• Measure the voltage at the following terminals (vehicle wiring harness side).

• Auxiliary jack/USB port terminal E

• Auxiliary jack/USB port terminal D

• Auxiliary jack/USB port terminal C

• Auxiliary jack/USB port terminal B

• Is the voltage B+?

Yes

• Refer to the wiring diagram and verify if there is a common connector between the following terminals.

• Audio unit terminal 2L and auxiliary jack/USB port terminal E

• Audio unit terminal 2K and auxiliary jack/USB port terminal D

• Audio unit terminal 2J and auxiliary jack/USB port terminal C

• Audio unit terminal 2I and auxiliary jack/USB port terminal B

If there is a common connector:

• Inspect the common connector and terminals for corrosion, damage, or disconnection and the common wiring harnesses for short to power supply to determine the malfunctioning location.

• Repair or replace the malfunctioning location.

If there is no common connector:

• Repair or replace the wiring harness which is shorted to the power supply.

• Go to Step 8.

No

Go to the next step.

7

AUXILIARY JACK/USB PORT INSPECTION

• Inspect the auxiliary jack/USB port.

  (See AUXILIARY JACK/USB PORT INSPECTION.)

• Is the auxiliary jack/USB port normal?

Yes

Replace the audio unit, then go to the next step.

(See AUDIO UNIT REMOVAL/INSTALLATION.)

No

Replace the auxiliary jack/USB port, then go to the next step.

(See AUXILIARY JACK/USB PORT REMOVAL/INSTALLATION.)

8

VERIFY IF MALFUNCTION CAUSE IS CORRECTED

• Switch the ignition off.

• Disconnect the negative battery cable.

  (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.)

• Connect all the connectors.

• Reconnect the negative battery cable.

  (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.)

• Insert the external device when the malfunction occurred.

• Switch the ignition to ACC or ON (engine off or on).

• Is sound from the AUX audio output?

Yes

Troubleshooting completed. (explain the contents of the servicing to the customer)

No

Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis.

(See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITHOUT CENTER DISPLAY]].)